Terms and Conditions of the Online Store

OGENERAL TERMS AND CONDITIONS OF THE VICTORIASSECRET.MT ONLINE STORE

GENERAL PROVISIONS
ELECTRONIC SERVICES IN THE ONLINE STORE
3. CONDITIONS FOR CONCLUDING A SALES CONTRACT
4. PRICES, METHODS AND PAYMENT TERMS FOR THE PRODUCT
5. COST, METHODS AND DELIVERY TIME OF THE PRODUCT
6. COMPLAINT HANDLING PROCEDURE
7. OUT-OF-COURT METHODS FOR DEALING WITH COMPLAINTS AND ASSERTING CLAIMS AND RULES FOR ACCESS TO THESE PROCEDURES
8. RIGHT OF WITHDRAWAL
9. LEGAL GUARANTEES AND CONSUMER RIGHTS
10. LIABILITY
11. PRODUCT REVIEWS
12. ILLEGAL CONTENT AND OTHER CONTENT THAT DOES NOT COMPLY WITH THESE TERMS
13. FINAL PROVISIONS
MODEL WITHDRAWAL FORM

1. GENERAL PROVISIONS

1.1. TThese General Terms and Conditions ("Terms") govern the rights and obligations arising from any Sales Contract or other contract (hereinafter the "Contract" or "Sales Contract") concluded through the website https://www.victoriassecret.mt the “Website” or “Online Store”) operated by SF1 CLIPS s.r.o., with its registered office at Pribinova 4, 811 09 Bratislava, Slovakia, between the Seller (as hereinafter defined) and you.

1.2. These Terms apply together with our Privacy Policy, Cookie Policy and Social Media Policy (collectively, the "Policies"). By accessing or using the Website or placing an order, you confirm that you have read, understood and agree to these Terms and the applicable Policies.

1.3. If you do not agree with these Terms, you may not use the Online Store or make purchases through it.

1.4. The Seller is the controller of personal data processed through the Website in accordance with applicable data protection legislation, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (the "GDPR").

1.5. For more information on how your personal data is processed, including your rights and how to exercise them, please refer to our Privacy Policy, Cookie Policy and Social Media Policy.

1.6. If you have any questions regarding data protection, you may contact us at: info@victoriassecret.mt

1.7. The Seller offers all Products (as hereinafter defined) displayed in the Online Store. The Seller's contact details for communication with you (for complaints and withdrawal/returns) are:

SF1 CLIPS s.r.o., Pribinova 4, 811 09 Bratislava, Slovakia;
E-mail: info@victoriassecret.mt

1.8.The Seller's contractual partner may be a consumer or a business entity.

1.9. A consumer is any natural person who, in relation to a consumer contract or related dealings, acts for purposes outside their trade, business, craft or profession (hereinafter the "Consumer").

1.10. A business entity is any natural or legal person (e.g. a company) acting for purposes relating to their trade, business, craft or profession (hereinafter the "Business"). If you provide a company registration number or VAT number in the order, it is presumed that you are acting in a business capacity.

1.11. These Terms apply to all contracts concluded between you and the Seller, unless otherwise specified in these Terms. The Terms form an integral part of every contract concluded through the Online Store. Before placing an order, you may review, save or print these Terms. The version of the Terms displayed during the ordering process applies to the specific contractual relationship. After you place an order, the Contract, order details and applicable Terms will be sent to you by e-mail. Your own terms and conditions do not apply, unless expressly accepted in writing by the Seller.

1.12. When using distance communication (e.g. Internet connection, telephone), the tariffs of your service provider apply. The Seller does not charge any additional fees for the use of electronic communication in connection with use of the Online Store.

1.13. contact details provided in section 1.7. If the Seller rejects your complaint or does not respond within 30 days, and you are a Consumer, you may initiate an alternative dispute resolution (ADR) procedure before a competent ADR body in Slovakia such as: the Market Inspectorate of Slovakia https://www.soi.sk.

1.14. If the options provided in section 1.13 do not lead to a satisfactory outcome, you (as a Consumer) may bring a claim before the competent courts in the country of your residence.

1.15. Definitions:

WORKING DAY - Monday to Friday, excluding public holidays.

SELLER - SF1 CLIPS s. r. o., of Pribinova 4, 811 09 Bratislava, Slovakia, registered in the Business Register of the Bratislava III Municipal Court, Section Sro, File No. 179140/B, Company ID (IČO): 56299389, VAT ID: SK2122273208, e-mail: info@victoriassecret.mt

ONLINE STORE / WEBSITE - the Online Store operated by the Seller at https://www.victoriassecret.mt, through which you may purchase Products under these Terms.

PRODUCT - movable property offered for sale in the Online Store and that is the subject of a Sales Contract.

SALES CONTRACT / CONTRACT - a contract for the sale of a Product concluded between you and the Seller through the Online Store.

ACCOUNT - an electronic service accessed with a username and password, providing access to a personalised area of the Online Store, where you may view your orders and data.

ELECTRONIC SERVICE - services provided electronically by the Seller through the Online Store, including the Account, Order Form and contact form.

ORDER FORM - an interactive form enabling you to place an order, select Products and choose delivery and payment methods, thereby submitting an offer to conclude a Sales Contract.

2. ELECTRONIC SERVICES IN THE ONLINE STORE

2.1. The following electronic services are available in the Online Store: Account, Order Form and Newsletter.

2.1.1. Account

2.1.1.1. The use of the Account is possible after you complete three steps:

(1) filling in the registration form;
(2) clicking the "Create Account" button; and
(3) confirming the creation of the Account by clicking on the confirmation link sent automatically to the e-mail address provided.

You must provide the following mandatory details to create an Account: name and surname, e-mail address and password.

info@victoriassecret.mt

The Seller reserves the right to delete your Account if it remains inactive for at least 2 years. After deletion, the Seller ceases to process your personal data for Account-related purposes. However, the Seller may continue to store data where required for accounting or tax compliance (Article 6(1)(c) GDPR) and for the establishment, exercise or defence of legal claims (Article 6(1)(f) GDPR).

You must not share your Account details, including login credentials, with third parties.

2. 1. 1. 3. Suspension of the Account

The Seller may suspend your Account in the following cases:

2.1.1.3.1. if, despite being warned, you violate these Terms;

2.1.1.3.2. if, despite being requested to do so, you fail to make a due payment to the Seller;

2.1.1.3.3. if, despite being warned, you use the Account in a manner that violates applicable law or generally accepted standards of conduct.

The Account may be suspended for a period determined by the Seller or indefinitely. During the suspension, you must take the necessary steps to resolve the reason for the suspension, and notify the Seller once you have done so. The Seller will lift the suspension once the issue is resolved, no later than 10 working days thereafter.

2. 1. 1. 4. Termination due to prolonged suspension if your Account remains suspended for more than 30 calendar days and the reason for suspension still exists, the Seller may terminate the Account with seven (7) days’ notice.

2. 1. 2. Order Form

Until clicking this button, you may edit the data entered by following the on-screen instructions.

In the Order Form, you must provide: name and surname, address (street, house/apartment number, postal code, city, country), e-mail address, phone number and information about the Products (quantity, delivery method and payment method). If you are purchasing as a Buyer (Business), you must also provide the company name and registration or tax number.

2. 1. 2. 1. The Order Form is free of charge, used on a one-time basis and ends when you place the order or discontinue the ordering process.

2.1.3. Technical requirements

To use the Online Store, you need: (1) a computer, laptop, smartphone or other device with internet access; (2) access to e-mail; (3) a current version of a web browser (Mozilla Firefox; Opera; Google Chrome; Safari or Microsoft Edge); (4) recommended minimum screen resolution of 1024 x 768; (5) cookies and Javascript enabled in your browser.

2.2. You must use the Online Store lawfully, in good faith and with respect for the intellectual property rights of the Seller and third parties (including Product descriptions, photos, logos, trademarks, etc.). You must provide accurate information and my not upload or submit unlawful content.

2.3. The Seller has implemented technical measures to automatically detect common data entry errors such as: mismatched passwords, incorrect e-mail format, mismatched repeated e-mail fields, phone numbers that are too short or too long, letters in numeric fields or incorrect postal code format.

2.4. The complaint procedure for electronic services is set out in Article 6 of these Terms.

3. CONDITIONS FOR CONCLUDING A SALES CONTRACT

3.1. The Seller operates a selective selling system, which means we may sell only to you as the end-user. Our Products are not intended for resale and cannot be used for further commercial distribution. Business buyers may purchase Products only for their own internal use and not for resale or further commercial distribution.

3.2. When you place an order through the Online Store, your order is considered a binding offer to enter into a contract. The Product listings in the Online Store are not a binding offer from the Seller, but an invitation that allows you to place an order.

3.3. You may only place an order through the Online Store. After entering your details, you complete the order by clicking "Order and pay". You will then be redirected to the payment interface, where you select one of the available payment methods and confirm the payment.

3.4. By clicking the "Order and pay" button, you expressly confirm that you understand you are entering into an obligation to pay the price for the Product and related services. At this point, the ordering process is complete.

3.5. After placing an order, you will receive an automatically generated e-mail confirming that your order has been received and attaching the applicable Terms. This e-mail only confirms that we have received your order request and does not mean that a contract has been concluded. A Sales Contract between you and the Seller is concluded only when you receive an e-mail from us explicitly confirming acceptance of your order, or an e-mail containing the final delivery details or when the Product is dispatched, whichever occurs first. A contract may also be concluded when we send the payment details required to process your payment, if this is stated in that communication. Once the contract is concluded, the Seller will provide you with a confirmation of the contract on a durable medium (e.g. by e-mail). The Seller reserves the right to decline your order at its discretion. If the Seller does not accept your order, we will inform you and refund any payment already made.

3.6. If a payment method involves additional fees, you will be informed of these charges clearly and transparently before completing your order. You agree to bear the costs associated with your selected payment method.

3.7. Products will be delivered using the delivery method selected by you, and only after successful completion of the payment transaction. The Online Store will receive confirmation of payment from the relevant payment service provider. Until the Seller receives confirmation of successful payment, you are not entitled to request delivery of the Products.

3.8. The electronic invoice for the purchased Products will be made available in your Account. Under the Sales Contract, the seller undertakes to deliver the purchased Product to you and transfer ownership to you, and you undertake to pay the price and accept the Product.

4. PRICES, METHODS AND PAYMENT TERMS FOR THE PRODUCT

4.1. Products remain the property of the Seller until they are paid for in full.

The price of each Product displayed in the Online Store is shown in euros (EUR) and includes VAT. Before you place an order, you will be clearly informed of: the total price, including all applicable taxes, delivery costs (including transport and any applicable service charges) and any other additional costs, if any. If such costs cannot be reasonably calculated in advance, you will be informed that such charges may apply before the Sales Contract is concluded.

4.2. You may pay for the Product using any of the payment methods specified in the Online Form during the order process. The payment methods currently available in the Online Store are electronic payments and payment cards. Payment by bank transfer is not available.

4.3. If, due to a technical error, the price displayed in the Online Store is clearly incorrect and significantly deviates from the normal market price, the seller is not obliged to conclude the contract at the erroneous price. In such cases, the seller will contact you promptly, inform you of the correct price and give you the option to continue with the order or cancel it at no cost.

4.4. The purchase price does not include any fees or other costs charged by third party service providers in connection with the chosen payment method (e.g. bank charges). These costs are your sole responsibility. Delivery charges are not included in the Product price and are shown separately.

4.5. The seller may provide discounts or promotional prices. Discounts cannot be combined, unless explicitly stated otherwise.

4.6. We will issue an invoice to you in accordance with applicable Maltese and EU VAT legislation. You may access your electronic invoice in your Account.

4.7. Available payment methods are shown in the Order Form during checkout. Current options include:

4.7.1. Electronic payments and card payments

Accepted payment methods are listed on the Online Store under the “Deliveries and payments” tab. Changes to payment or delivery methods do not require modification of these Terms.

Electronic payments and card transactions are processed through Monri Member Payten or other providers indicated in the Online Store:

Monri Payments d.o.o., a company registered in Croatia with company number 081297647 and with its registered office at Ulica grada Vukovara 269D, 10000 Zagreb, Croatia.

4.8. If you choose electronic payment or card payment, you must complete the payment immediately after conclusion of the Sales Contract. If the payment is not completed successfully, we are not obliged to deliver the Product.

5. COST, METHODS AND DELIVERY TIME OF THE PRODUCT

5.1. Delivery of the Product is available only to delivery addresses located within the territory of the Republic of Malta. Customers residing in other EU member states may place orders through the Online Store, but delivery is limited exclusively to Maltese addresses.

5.2. Delivery of the Product to you is subject to payment, unless otherwise stated in the Sales Contract. The available delivery methods and their associated costs (including transport, delivery and postal charges) are shown on the Online Store in the "Delivery and payment" section and are displayed during the order process, including at the point when you confirm your intention to be bound by the Sales Contract.

5.3. The usual delivery time for the Product is two (2) to three (3) working days, and in any event no longer than seven (7) working days, unless a different period is indicated in the product description or during the order process. If an order contains products with different delivery times, the delivery date will be the longest applicable period, which shall not exceed 7 working days. The delivery period begins on the date the Seller confirms your order.

6. COMPLAINT HANDLING PROCEDURE

6.1. If you wish to make a complaint regarding a defect or lack of conformity of a Product, you may do so at any time within the legal guarantee period. Complaints can be submitted by e-mail to: info@victoriassecret.mt

These details are not mandatory, but providing them helps us handle your complaint more efficiently.

6.2. When submitting your complaint, please provide: (1) a description of the defect and circumstances under which it occurred; (2) your contact details (name, address, e-mail, telephone number, bank account number for refund purposes).

6.3. If your contact details change during the complaint process, you must inform us immediately.

6.4 The Seller will assess the complaint as soon as possible, but no later than fourteen (14) days from receipt. You must provide proof that the Products were purchased from us, typically by submitting the original or a copy of your invoice, with your complaint. The Seller may also request additional documentation if necessary.

6.5. Your rights as a Consumer, related to material defects are valid for twenty four (24) months from the date you receive the Product, unless you (as a Consumer) and the Seller agree on a longer period.

6.6. Any lack of conformity that becomes apparent within one (1) year of delivery, is assumed to have existed at the time of receipt, unless proven otherwise.

6.7. The Seller aims to resolve your complaint, including remedying the defect, within thirty (30) days of receiving your complaint, unless you (as a Consumer) and the Seller agree on a longer period or a longer period is legally required.

6.8. After receiving a valid complaint, the Seller will issue a complaint protocol confirming the date the complaint was received, actions taken and the expected duration of the complaint process. This will be sent to the e-mail address you provided or another method if you request it when filing the complaint.

6.9. The Seller is not responsible for defects resulting from improper handling or use of the Product.

6.10. If the Seller refuses to assume responsibility for defects, the Seller will provide written reasons for such refusal. The Seller will remedy defects free of charge in a manner that does not cause serious inconvenience to you. The Seller may refuse repair or replacement only where it would be impossible or would impose disproportionate costs, taking into account all circumstances as required under applicable consumer legislation.

6.11. As a Consumer you are entitled to:

an appropriate price reduction; or
withdrawal from the contract without providing an additional time period, if:
the defect cannot be remedied or the remedy would cause disproportionate costs for the Seller;
the Seller failed to correct the defect;
the Product continues to have the same defect despite attempts to remedy it;
the defect is serious enough to justify immediate withdrawal or a discount; or
the seller indicates that the defect will not be remedied within a reasonable time or without serious inconvenience.

6.12. Any price reduction will be proportional to the difference between the value of the Product and the value it would have had without the defect.

6.13. Minor defects do not give you the right to withdraw from the Contract, although you may still request repair or discount.

6.14. The Seller shall refund all payments due to a price reduction or withdrawal within fourteen (14) days using the same payment method you used, unless you agree to a different method. The Seller shall bear all costs related to the refund.

6.15. You are not obliged to pay for the Product during the period prior to the withdrawal, in which the Product did not meet the requirements.

6.16. Except as required by applicable law, the Seller does not allow the exchange of Products. This does not affect your statutory right of withdrawal under section 8 or your legal guarantee rights under section 9.

6.17. To return a Product as part of a complaint, please send it to:

Company name: isklad 255583/09 )

Recipient name: SF1 CLIPS s.r.o.

Address: Highway 5, Hall D, gate 35

Town and postal code: 90301 Senec

Država: Slovakia

Contact: +421 948 799 408

7. OUT-OF-COURT METHODS FOR DEALING WITH COMPLAINTS AND ASSERTING CLAIMS AND RULES FOR ACCESS TO THESE PROCEDURES

7.1. Any disputes arising between you and the Seller may be resolved out of court. You have the right to use out-of-court complaint mechanisms and alternative dispute resolution (ADR) procedures relating to the use of the Online Store or the Sales Contract.

7.2. In Slovakia, the in which we are established, the competent authorities for consumer protection and out-of-court dispute resolution include:

Slovenská obchodná inšpekcia (SOI)

Prievozská 32, 827 99 Bratislava 27

Webová stránka: https://www.soi.sk

E-mail: info@soi.sk

7.3. The Online Dispute Resolution platform managed by the European Consumer Centre Slovakia is available at: (https://www.europskyspotrebitel.sk/)

This interactive platform allows EU consumers and traders to resolve disputes related to online purchases without going to court.

7.4. We are not obliged to participate in Alternative Dispute Resolution (‘ADR’) procedures. However, we may consider participating on a voluntary, case-by-case basis before an approved ADR entity in Slovakia, the Member State in which we are established. This does not affect your right to bring proceedings before the competent courts in the country of your residence.

8. RIGHT OF WITHDRAWAL

8.1. If your Product has not yet been dispatched, you may cancel your order at any time before we deliver the Product. In this case, no penalties or additional charges will apply. If you have already paid, the seller will refund you in full, including delivery costs, within fourteen (14) calendar days of your cancellation using the same payment method you used, unless you agree otherwise.

8.2. If you are a Consumer, you have the right to withdraw from the Sales Contract within fourteen (14) calendar days without giving reasons (the "Withdrawal Period"). The Withdrawal Period begins on the day you, or a third party you have nominated (other than the carrier), take physical possession of the Product. In case of Products delivered in multiple consignments, the Withdrawal Period begins on the day you take physical possession of the last Product. In case of Products consisting of several parts, the Withdrawal Period begins on the day you take physical possession of the final part.

8.3.You do not have the right to withdraw in the following cases, under applicable EU and Maltese law:

Products made to your specifications or clearly personalised;
Products that are sealed for health or hygiene reasons and are unsealed after delivery;
Perishable goods or goods which may expire rapidly;
Digital gift vouchers or other digital content supplied in electronic form (i.e., not on a tangible medium), where delivery has begun with your prior express consent and acknowledgment that you lose your right of withdrawal.

8.4. To exercise your right of withdrawal, you must inform the Seller of your decision by sending a clear statement (e.g. e-mail to info@victoriassecret.mt) before the withdrawal period expires. You may also use the model withdrawal form set out in section 14 below, but you are not obliged to.

8.5. K8.5. If you withdraw from the Contract, the Seller:

will refund all payments received from you, including standard delivery costs (but not extra costs if you chose a more expensive delivery option than our standard service).
will issue the refund without undue delay and in any event no later than fourteen (14) calendar days from the day we receive your notice of withdrawal.
may withhold the refund until we have received the Product back, or until you have supplied evidence of having sent back the Product, whichever comes first.
will refund using the same payment method you used for the original transaction unless you expressly agree to a different method that does not cost you more.

8.6. You must return the Product/s to the seller without undue delay, and in any event no later than fourteen (14) calendar days from the day you communicate your decision to withdraw. The deadline is met if you dispatch the Product/s before the 14-day period has expired.

You are responsible for the direct cost of returning the Product/s, unless the Seller informs you that it will bear those costs.

You should take reasonable care to preserve the Product/s and package it properly for return.

8.7. You may be liable for any diminished value of the Product/s resulting from handling it/them more than necessary to establish its/their nature, characteristics, and functioning.

8.8. Once your withdrawal is processed, the Seller will confirm in writing (for example, by e-mail) that we have received your notice and that your refund is being processed.

8.10. In accordance with the Electronic Commerce Act, Chapter 426 of the laws of Malta, all communications relating to your right of withdrawal may be carried out by electronic means (e.g., through your email). By placing an order, you consent to receiving such communications in electronic form.

9. LEGAL GUARANTEES AND CONSUMER RIGHTS

9.1 All Products sold through the Online Store are covered by the mandatory legal guarantee under Maltese and EU law. You are entitled to a minimum two-year legal guarantee for physical goods from the date of delivery.

9.2. Any lack of conformity that becomes apparent within one year of delivery is presumed to have existed at the time of delivery, unless proven otherwise.

9.3. If the Product does not conform to the Sales Contract, you are entitled to one or more of the following remedies, depending on the circumstances:

Repair of the Product;
Replacement with a new Product;
Price reduction, where repair or replacement is impossible, unlawful, or disproportionate;
Termination of the Sales Contract, where the non-conformity is substantial or cannot be remedied.

These rights arise under the Consumer Affairs Act, Chapter 378 of the Laws of Malta and Directive (EU) 2019/771 on certain aspects concerning contracts for the sale of goods.

9.4. You must submit any claim relating to defects or lack of conformity in accordance with the Complaint Handling Procedure in Section 6. The Seller may request reasonable evidence of the defect, including photographs or return of the Product for inspection, if necessary.

9.4. Predávajúci nezodpovedá za náhodné, nepriame alebo následné škody spôsobené výpadkami, prerušením alebo nemožnosťou používať E-shop voči kupujúcim alebo tretím osobám.

9.5. Your legal guarantee rights under this Section operate independently of the Right of Withdrawal in Section 8. Exercising one does not prevent you from exercising the other, provided the relevant legal requirements are met.

9.6. These rights cannot be limited or waived by any agreement between you and the Seller. Any clause attempting to restrict your legal guarantee rights is void.

10. LIABILITY

10.1. Nothing in this Section limits or excludes any rights you have under Maltese consumer law. If you are a Consumer, the Seller is responsible for ensuring that the Product complies with the Sales Contract and for providing the legal guarantees required under applicable legislation. This section does not introduce additional rights beyond those set out in Sections 6 and 9, but summarises key principles of liability.

10.2. The Seller warrants that the Product delivered to you: a) is of satisfactory quality and free from defects at the time you take possession b) matches its description and has the qualities and performance features that you may reasonably expect; c) is fit for the purposes for which goods of the same type are normally used or any purpose you have made known to the Seller before purchase.

These rights apply in accordance with the Consumer Affairs Act, Chapter 378 of the Laws of Malta, and other applicable Maltese legislation.

10.3. If a Product does not conform to the Contract, you have the right to request repair, replacement, a price reduction or a refund, in accordance with applicable Maltese consumer protection laws. The Seller is liable for any lack of conformity that existed at the time of delivery, even if the defect becomes apparent later (see section 6.6 & 9.2).

10.4. Risk of loss or damage to the Product passes to you when the Product is physically delivered to you or to a third party designated by you (other than the carrier).

10.5. Delivery times provided are estimates. We are not liable for delays caused by circumstances beyond our control (including, for example, delays caused by carriers, customs processing, strikes, or force majeure events). This does not affect your statutory rights.

10.6. To the extent permitted by Maltese law, the Seller shall not be liable for any indirect, incidental or consequential damages arising from temporary interruptions, delays or the inability to use the Online Store.

10.7. The Online Store may contain links to third-party websites or services. These are not operated or controlled by the Seller. The Seller is not responsible for the content, availability, security, or use of those third-party websites.

10.8. The Seller shall not be liable for damage caused by service interruptions or failures that result from circumstances outside the Seller’s reasonable control, including failures of internet or telecommunications providers, power outages, or force majeure events.

10.9. The Seller may temporarily restrict access to the Online Store or parts of it to carry out maintenance, updates or improvements. Where reasonably possible, the Seller will give prior notice.

10.10. The Seller shall not be liable for damages caused by issues originating from your own equipment, software, internet connection, improper configuration, including damages caused by malware.

10.11. The Seller shall not be liable for any damage or misuse of your personal data that results from your own actions (such as weak passwords, lack of device security or sharing login information).

10.9. V tejto súvislosti sa kupujúci zaväzuje, že:

11. PRODUCT REVIEWS

11.1. You may leave reviews about Products or about your experience with the Online Store. The Seller provides this feature to enable genuine feedback and assist other customers in making informed purchasing decisions.

11.2. You may submit a review: - a) through the review form available on the Online Store; or b) via a unique link sent to your email address after completing a purchase.

If available, you may add a rating or upload a photo of the Product with your review.

11.3. Only customers who have purchased a Product from the Online Store may leave a review for that specific Product. Creating fake or simulated purchases for the purpose of submitting reviews is prohibited. You may leave a general store review if you have made any purchase from the Online Store.

11.4. When leaving a review, you must act lawfully and respectfully. You may not submit content that is defamatory, offensive, misleading, discriminatory, infringes intellectual property rights, violates privacy, or otherwise breaches these Terms or applicable laws

11.5. Reviews may be displayed:

directly on the Online Store (e.g. next to a specific Product); or
on an external review platform with which the Seller cooperates and which is clearly indicated on the Online Store.

11.6. The Seller takes reasonable and proportionate steps to ensure that published reviews originate from genuine buyers:

11.6.1. Verification of On-Site Reviews:

reviews submitted directly on the Online Store undergo verification. The Seller checks whether the author has made a purchase and, for Product-specific reviews, whether the Product reviewed matches the purchase.

11.6.2. Email Verification Links:

The Seller may send a unique, purchase-specific link to the email address used at checkout. Only buyers who received such a link can submit a corresponding review.

11.6.3. EAdditional Checks When Needed:

If there are doubts about the authenticity of a review, or if another customer or third party reports concerns, the Seller may contact the reviewer to confirm the purchase before publishing or keeping the review online.

11.7. If you wish to challenge the publication, non-publication, or verification of a review, you may submit a complaint using the same procedure described in Section 6 (COMPLAINT HANDLING PROCEDURE).

11.8. The Seller:

does not publish fake reviews;
does not pay for or solicit sponsored reviews;
does not alter reviews to mislead consumers;
publishes both positive and negative verified reviews.

11.9. In this regard, you agree not to submit content that:

a) Infringes any intellectual property, privacy or personal rights;
b) contains false or misleading statements;
c),includes unlawful, abusive, threatening, discriminatory, or violent content;
d) promotes illegal acts;
e) is contrary to public order or morality;
f) constitutes spam or commercial advertising;
g) copies or impersonates another person’s review;
h) relates to a Product you have not purchased.

11.10. You must use the Online Store and its review features in a lawful manner. You may not:

a) interfere with or damage the Online Store or its infrastructure;
b) unlawfully process other users’ personal data;
(c) impersonate another person or misrepresent your identity.

11.11. The Seller may remove or restrict reviews or temporarily disable your ability to post reviews if they violate the Terms of the law. The Seller will inform you of any removal affecting your review without undue delay.

11.12. Reviews that comply with these Terms and pass verification will be published. Reviews that violate these rules may be refused or removed. Average Product ratings reflect the mathematical average of all verified reviews published. .

11.13. If you believe a review violates these Terms, you may notify the Seller at: info@victoriassecret.mt The Seller will handle such notices in accordance with the Electronic Commerce Act, Chapter 426 of the laws of Malta and the notice-and-takedown procedure.

12. ILLEGAL CONTENT AND OTHER CONTENT THAT DOES NOT COMPLY WITH THESE TERMS

12.1. 12.1. This section sets out the rules applicable to the Online Store under Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19. October 2022 on a Single Market For Digital Services, known as the Digital Services Act (“DSA”). Users are not obliged to provide any content, unless needed to place an order. Users may, however, submit reviews or comments where the Online Store provides tools for doing so. When submitting any content you must comply with these Terms and applicable law.

12.2. Single Point of Contact

The Seller designates info@victoriassecret.mt as its single point of contact for: Member State authorities, the European Commission, European Board for Digital Services and users and other recipients of the service.

The Seller accepts communication in English.

12.3 Procedure for reporting illegal content and actions .

12.3.1. Any individual or legal entity may notify the Seller of information on the Online Store that they believe constitutes illegal content by e-mailing: info@victoriassecret.mt br />

12.3.2. To be considered complete, the notice must include: (1) a sufficiently detailed explanation of why the content is believed to be illegal; (2) the precise electronic location of the content, such as the exact URL or links; (3) the name and e-mail address of the reporting person or entity (except where anonymity is required by law); and (4) a statement made in good faith that the information in the notice is accurate.

12.3.3. A notice that meets these requirements gives the Seller “actual knowledge” under the DSA and obliges the Seller to take action where appropriate.

12.3.4. If contact details are provided, the Seller will acknowledge receipt without undue delay and inform the reporter of the decision taken regarding the content and available appeal options.

12.3.5. Notices are processed in a timely, diligent, impartial, and non-discriminatory manner. If automated tools are used, the Seller will disclose this in its decision.

12.4. Rules on User-Provided Content and Content Moderation

12.4.1. User Obligations when submitting content

Users must ensure that any content they submit:

12.4.1.1. complies with these Terms, the law, and the rights of others, including privacy and intellectual property;

12.4.1.2. is accurate and not misleading;

12.4.1.3. does not contain illegal content;

12.4.1.4. does not include unsolicited commercial messages (spam);

12.4.1.5. does not include vulgar, offensive, discriminatory, or abusive material;

12.4.1.6. includes only content for which the user holds necessary rights, licences, or permissions;

12.4.1.7. does not compromise the security or functioning of the Online Store.

12.4.2. The Seller may moderate user content (manually or using automated tools) to detect, identify and remove illegal content or other content violating these Terms. Moderation is conducted in good faith, diligently, and proportionately.

12.4.3. If the Seller removes or restricts content, it will inform the user (when contact details are available) of its decision, the reasons for making that decision and the possibilities of appealing against that decision.

12.4.4. All moderation actions respect the rights and legitimate interests of users, including freedom of expression, and other rights under the EU Charter of Fundamental Rights.

12.5. Users may appeal moderation decisions or report concerns through the same complaint procedure set out in Section 6. This procedure is free, may be used electronically and does not limit your right to bring the matter before a court, tribunal or other authority.

12.6. Complaints are handled diligently, impartially and without discrimination. If the Seller finds that its initial decision was incorrect or no longer justified, it will reverse or amend that decision without undue delay.

12.7. Users and persons who submitted a notice may refer unresolved disputes related to moderation decisions to any certified out-of-court dispute settlement body listed by a Member State’s Digital Services Coordinator.

13. FINAL PROVISIONS

13.1. Changes to the Terms:

13.1.1. The Seller reserves the right to change the Terms for valid reasons, e.g.: changes in the law, payment and delivery methods, or technical updates affecting the Online Store.

13.1.2. Amended Terms shall apply to future orders. For ongoing contracts, the Seller shall notify you of changes. You may terminate ongoing contracts within 15 calendar days of notification without penalty. If changes introduce or increase fees, you have the right to withdraw from the Sales Contract.

13.1.3. Changes to the Terms and Conditions shall not affect Sales Contracts already executed or products already delivered and shall not diminish rights acquired prior to the amendment.

13.2. Governing Law and Jurisdiction

13.2.1. These Terms and any Sales Contract are governed by the laws of the Republic of Malta, including the Consumer Affairs Act, Chapter 378 of the Laws of Malta.

13.2.2. Disputes arising under these Terms shall be submitted to the competent courts of Malta.

13.2.3. Mandatory provisions of Maltese law protecting consumers cannot be waived or reduced by agreement.

13.3. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.

13.4. Sales Contracts are concluded in the English language. Any translations provided are for convenience only. In case of conflict, the English version prevails .

13.5. If any provision of these Terms is held invalid, illegal or unenforceable for any reason, such provision shall be severed, and the remaining provisions shall remain fully in force and effect.

13. FINAL PROVISIONS

MODEL WITHDRAWAL FORM FROM A DISTANCE CONTRACT OR A CONTRACT CONCLUDED AWAY FROM THE SELLER'S BUSINESS PREMISES

(Fill out and submit this form only if you wish to withdraw from a distance or off-premises contract).

Withdrawal Notification in terms of Directive 2011/83/EU of the European Parliament and of the Council on Consumer Rights (“Consumer Rights Directive”) and in terms of the Consumer Rights Regulations, S.L.378.17, transposing the Consumer Rights Directive into Maltese law.

For: SF1 CLIPS s.r.o., with its registered office at Pribinova 4, 811 09 Bratislava, Slovakia, e-mail: info@victoriassecret.mt

– The goods must be sent to the following address:

Company name: isklad 255583/09

Recipient name: SF1 CLIPS s.r.o.

Address: Highway 5, Hall D, gate 35

Town and postal code: 90301 Senec

Country: Slovakia

Contact: +421 948 799 408

- I hereby inform you that I withdraw from the contract for the supply of the following Product(s) / item(s):

.................................................................................................................

from order number:.......................

-Order date / date of receipt: ..............
-Name and surname of the consumer: ..............
-Bank account number (IBAN) and BIC code of the consumer's bank (for refund): ..............
-Consumer's address: ..............
-Signature of the consumer (only if this form is submitted in paper form): ..............
–Date: ..............

_________________________

Posledná zmena: 05.12.2025.